Support
We're here to help. Most questions are answered below, and our team replies to every email. We aim to reply within 2 business days.
Contact
- Email: support@achieve90.com
- Response time: We aim to reply within 2 business days (Mon to Fri, UK time)
- Website: www.a90trainingclub.com
Common questions
How do I cancel my subscription?
All A90 subscriptions are billed through the Apple App Store or Google Play. To cancel, open your device's subscription settings (App Store account on iPhone, or Play Store → Subscriptions on Android) and select A90. You'll keep access until the end of the current billing period.
How do I get a refund?
Refunds are handled by Apple or Google directly. Visit reportaproblem.apple.com (iOS) or play.google.com/store/account (Android) to request a refund. We're happy to help via email if you need guidance.
How do I delete my account?
In the app: Profile → Settings → Delete Account. Your identity, profile, photos, badges, and plans are wiped immediately. You can also email support@achieve90.com from your account email and we'll action it within 30 days.
I'm having a technical issue
Please email us with your device model, OS version, and a short description of what happened (a screenshot helps too). We aim to reply within 2 business days.
Health and safety
A90 provides general fitness and nutrition guidance and is not a substitute for medical advice. Consult a qualified medical professional before starting any new training or nutrition programme. Stop and seek medical help if you experience pain, dizziness, or any unusual symptoms.
Legal
Achieve90 Ltd (Company No. 17200043), 4th Floor, Silverstream House, 45 Fitzroy Street, London, W1T 6EE.